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All Torva sinks carry a Lifetime Warranty for residential use. Torva accessories are backed by a 6-month limited warranty.
Should a customer experience any defects in materials or workmanship within the warranty period, Torva will repair or replace the defective product, subject to the following conditions:
NOTE: Accessories such as rinse grids, cutting boards, strainers are not covered by this warranty.
This warranty relates to defects in manufacture, materials, or workmanship in a Torva sink or faucet supplied for installation into domestic premises in the United States. It does not extend to :
Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product
Normal wear and tear, scratches, or accidental damage
Faults arising from improper use and/or installation
Defects in accessories, strainers, and rinse grids
All incidental or consequential damages are specifically excluded. No additional warranties, express or implied are given, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives customer specific legal rights, and a customer may also have other rights which vary from state to state.
When requesting warranty replacement parts, you will need to provide:
When requesting warranty service, you will need to provide:
After warranty service is completed, any repaired or replacement parts/products will be returned shipped via Standard Ground Service to the customer within 48 contiguous US states free of charge. Upgraded expedited shipment is available for a fee. Customers in Alaska, Hawaii, US Territories, or any other countries outside of the US will be responsible for shipping charges.
Torva will not service received items when:
For products that are discontinued and no longer serviceable and/or replaceable, a prorated credit towards a purchase of another similar Torva brand product will be issued.